Melling Primary School


Mrs Louise Jones is the lead practitioner for Special Educational Needs, Disabilities (S.E.N.D) and Inclusion.

Click the link below to view policies associated with those on this page, including Supporting Children With Medical Conditions Policy; Children With Health Needs Who Cannot Attend School and our Accessibility Plan.

It is in everyone’s interests for complaints to be resolved as quickly as possible, our SEN complaint procedure is as follows:

- the complaint is dealt with by the class teacher – the complainant needs to feel that they have been listened to and that all points raised have been addressed. If the matter remains unresolved,

- the complaint is dealt with by the SENCo or by a senior manager. If there is still no resolution

- the Head teacher should become actively involved

- if the matter is still not resolved, the complainant must put their complaint in writing to the Chair of Governors

- the Governing Body will deal with the matter through their agreed complaint resolution procedures

- in the unlikely event that the matter is still not resolved, the parent can then take the complaint to the Local Authority

(See link above to 'Policies' where a copy of the school's complaints procedure can be found)