It is in everyone’s interests for complaints to be resolved as quickly as possible, our SEN complaint procedure is as follows:
- the complaint is dealt with by the class teacher – the complainant needs to feel that they have been listened to and that all points raised have been addressed. If the matter remains unresolved,
- the complaint is dealt with by the SENCo or by a senior manager. If there is still no resolution
- the Head teacher should become actively involved
- if the matter is still not resolved, the complainant must put their complaint in writing to the Chair of Governors
- the Governing Body will deal with the matter through their agreed complaint resolution procedures
- in the unlikely event that the matter is still not resolved, the parent can then take the complaint to the Local Authority
(See link below to 'Policies' where a copy of the school's complaints procedure can be found)